Appointments
To schedule an appointment, you may use our online booking system via Fresha or contact us through:
• Email: info@clinictwenty2.co.uk
• Phone/WhatsApp: 07928187069
• Instagram: @clinictwenty2
• Facebook: ClinicTwenty2
• Website: www.clinictwenty2.co.uk
When booking, please provide:
• Full name
• Contact number
• Email address
• Service of interest
• Brief description of your concern
• Preferred dates and availability
Payments
• A 50% deposit is required at the time of booking, which will be deducted from the total treatment cost. The remaining balance is due on the day of your appointment.
• We accept Visa, MasterCard, and Cash. Payment plans are available.
• Payment for a Course can be made in full at purchase or through an approved payment plan.
• If choosing a payment plan, the total amount will be split into equal installments, which must be paid as scheduled. Failure to make payments on time may result in a suspension of sessions until the account is settled.
• By making any payment, you confirm your agreement to these terms.
No Refund Policy
• All payments are non-refundable under any circumstances.
• Courses are strictly non-refundable. Once payment is made—whether in full or through a payment plan—no refunds will be issued under any circumstances. The only exception is if the service provider cancels the course.
• No refunds will be provided for missed or forfeited appointments, cancellations, or unused sessions.
• In the event of a medical condition that prevents you from continuing treatment, you may be eligible for a refund for the remaining unused sessions. The refunded amount will be calculated based on the number of completed sessions at the single-session rate, taking into account any promotions at the time of purchase. Medical documentation may be required.
• This refund policy applies to all treatments and courses. Additional treatments can be added to your plan and will be charged according to the clinic’s price list.
Photographic Documentation & Social Media
• I consent to photographic documentation of the treatment area before and after treatment.
• I also consent to these images being used for promotional purposes, including on social media, unless I explicitly request otherwise in writing.
• Clients must first communicate with Clinic Twenty2 before posting negative reviews online, allowing us the opportunity to resolve the issue professionally.
Appointment Cancellations & Late Arrivals
• Cancellations or rescheduling must be made at least 48 hours before the scheduled appointment.
• Cancellations within 48 hours or failure to attend without notice will result in forfeiture of the session and deposit.
• To respect the time of our staff and other clients, please arrive on time. Late arrivals may result in loss of appointment and deposit.
Course Expiry & Non-Transferability
• Courses must be completed within two (2) years from the date of purchase. Any remaining sessions after this period will be forfeited.
• Courses are non-transferable and can only be used by the original purchaser. No other individual may use any of the sessions.
Consultation & Test Patch Policy
Laser/IPL Treatments
• A consultation and patch test must be completed before your first treatment.
• The test patch is performed 48 hours to 14 days prior to treatment to determine the most suitable laser settings for your skin and hair type.
Beauty Treatments
• A patch test is required at least 48 hours before certain treatments to ensure no allergic reactions to products.
Health & Safety Policies
• If you are experiencing any contagious infections or illnesses, please reschedule your appointment.
• Unsupervised children are not permitted in the clinic for safety reasons. If necessary, please arrange for a caretaker.
• Clients are entitled to bring a chaperone to consultations, but for laser treatments, chaperones must leave the room for safety.
Right to Refuse Service
Clinic Twenty2 reserves the right to refuse service to any client who:
• Displays inappropriate or intoxicated behavior
• Poses a health risk that may interfere with treatment effectiveness
Age Restrictions
• Laser/IPL Treatments – 18 years and over
• All Other Beauty Treatments – 18 years and over / 16 years and over (must be accompanied by a legal guardian)
Fire Safety & Emergency Evacuation
• Fire safety is a top priority, and all clients should familiarise themselves with fire exit signage in the building.
• In the event of a fire, all clients and staff must evacuate immediately to the designated safety point: Parking Bay.
• The fire alarm system does not automatically notify emergency services; staff will contact the fire department when necessary.
Complaints Policy
If you have a complaint, please:
1. Email your complaint to info@clinictwenty2.co.uk.
2. A senior staff member will contact you to resolve the issue professionally and confidentially.
3. If you are unsatisfied with the resolution, you may escalate your complaint to:
Healthcare Inspectorate Wales
Welsh Government, Rhydycar Business Park,
Merthyr Tydfil, CF48 1UZ
Phone: 0300 062 8163
Email: hiw@gov.wales
Scheduling & Availability
• Sessions are subject to availability, and clients are encouraged to book in advance to ensure completion within the course validity period.
• Clinic Twenty2 reserves the right to reschedule or cancel sessions due to unforeseen circumstances. In such cases, the session will be rescheduled without penalty.
Client Responsibilities & Liability Waiver
• Clients must disclose any medical conditions, allergies, or contraindications before treatment. The clinic is not liable for adverse reactions caused by undisclosed medical conditions.
• Clients must follow all pre-treatment and post-treatment care instructions for optimal results.
• By booking an appointment or purchasing a course, clients acknowledge that laser/IPL treatments involve some risks and agree to waive any claims for injury or damage, except in cases of provider negligence.
Privacy, Confidentiality & Data Protection
• Client records are stored securely in accordance with GDPR and the Data Protection Act 2018.
• Data will not be shared with third parties except where legally required or for administrative purposes.
• Records are retained for 8 years before being securely destroyed.
• Staff members are fully trained in GDPR compliance and client confidentiality.
Equality & Diversity Policy
• Clinic Twenty2 is committed to eliminating discrimination and promoting diversity.
• We do not discriminate based on gender, marital status, race, ethnicity, disability, sexual orientation, religion, or age.
• We treat all clients and staff with fairness, respect, and professionalism.
What Everyone Deserves
• Respect, equality, patience, care, and a welcoming environment.
• Fair pricing and access to knowledge when requested.
Safeguarding & Infection Control
• We adhere to safeguarding laws for children and vulnerable adults, and our team has received appropriate training.
• If abuse or neglect is suspected, we will report it to local authorities or police (999/101).
• Our clinic maintains strict hygiene and infection control standards with thorough cleaning protocols for all equipment and treatment areas.
Amendments to Policies
• Clinic Twenty2 reserves the right to update these policies at any time. Clients will be notified of changes via email or the clinic website.
